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This session provides information and opportunities to practice principles of effective communication in a health or social care setting. 

It forms part of the Care Certificate, an initiative to prepare healthcare assistants and social care support workers for their roles within care settings in a consistent way. 

Skills for Health Communication course
Duration: 25 mins approx.
Assessment Method: Multiple-Choice
Certificate: PDF Certificate
Recommended Refresher Period: 3 years
Frameworks & Standards:
Course Provider: Skills for Health
Skills for Health logo

Any clinical or non-clinical staff, including unpaid and voluntary staff. 

This course consists of the following module:

  • Communication

By the end of this course you will be able to:

  • Identify the main reasons why you communicate in your job, and how the way you do it affects individuals and colleagues. 
  • Explain the use of appropriate verbal and non-verbal communication in a health or social care setting. 
  • Identify when an individual requires assistance with communication aids/technologies and when to take action. 
  • Give examples of adjusting to an individual’s communication needs and preferences. 
  • Identify barriers to effective communication in health and social care settings and how to overcome them. 
  • Practice communication methods that reduce barriers and meet the communication needs and preferences of individuals. 
  • Describe what confidentiality means in relation to your role in a health or social care setting

This course meets standard 6 of the Care Certificate:

  • 6.1 Understand the importance of effective communication at work
  • 6.2 Understand how to meet the communication and language needs, wishes and preferences of individuals
  • 6.3 Understand how to promote effective communication
  • 6.4 Understand the principles and practices relating to confidentiality
  • 6.5 Use appropriate verbal and non-verbal communication
  • 6.6 Support the use of appropriate communication aids/technologies


Yes – After placing an order with us, your licences will be available until you’re ready to assign them to the specific learners in your organisation. This allows you to take advantage of our group discounts by purchasing your training ahead of time. Our eLearning Support Team will be in touch to request the details of the learners after you’ve placed your order.

Yes – If your order is over £250, simply choose the ‘Pay by Invoice’ method at the checkout. Our invoice terms are 14 days from the date of your order.

Of course! – We offer a 30-day, no-obligation, free trial of our eLearning courses so you can ensure our content meets your needs.

The free trial is available for business customers looking to purchase eLearning on behalf of their organisation-only.

Head over to our Free Trial page to get started.

Yes – We automatically generate a personalised certificate when you pass the course, this is available to download as a pdf from your eLearning account.

Yes, please get in contact to discuss. We can offer custom packages to suit any requirement.

After your order is confirmed, the eLearning Support Team will be in touch to organise access for you (or your colleague(s)). We aim to do this within 4 hours during business hours.

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If you are using our LearnSpace LMS we will arrange training and provide access to our support portal so you can manage and assign training.

All of our courses come with access for one year. If you need to study the course annually, you’ll need to buy a licence each year.

For organisations buying in bulk, you’ll have the option to take out a multi-year subscription at the checkout, which means your one-year licence will renew automatically each year for the specified duration of the subscription.

Skills for Health has hundreds of course titles and also works with content partners, if you can’t see what you are looking for please get in contact and our expert team will source a suitable title to meet your need.

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Example Volume Discounts

Actual discount applied at checkout

Quantity Price Per Item
10 £12.00
25 £11.28
50 £10.23
100 £9.02
250 £7.23
500 £5.96
1000 £4.80
2000 £3.81