Duty of Care
Duty of care is about always acting in the best interests of others and not acting or failing to act in ways that result in harm. All those working in health and social care have a duty of care to their patients and service users – and also to themselves, colleagues, employers and the public interest. Duty of care means always aiming to provide high quality care whilst working safely and competently.
This course looks at how duty of care is essential for safe practice, how staff can work through dilemmas and how comments and complaints can improve services.
All health and care staff
This course consists of the following modules:
- Understanding What Duty of Care Means
- Supporting Independence
- Handling Comments and Complaints
- Handling Adverse Events, Incidents, Errors and Near Misses
- Handling Confrontation and Dealing with Difficult Situations
Upon completion of this course, learners will be able to:
- Define ‘duty of care’
- Explain how dilemmas may arise between the duty of care and an individual’s rights
- Define the following terms: adverse events, incidents, errors and near misses
- Briefly discuss how communication skills can be used to solve problems and reduce the likelihood or impact of confrontation
- Describe how duty of care contributes to safe practice
The course is aligned with Care Certificate Standard 3: Duty of Care.
Learners will:
- 3.1 Understand how duty of care contributes to safe practice
- 3.2 Understand the support available for addressing dilemmas that may arise about duty of care
- 3.3 Deal with comments and complaints
- 3.4 Deal with incidents, errors and near misses
- 3.5 Deal with confrontation and difficult situations
FAQs
Yes – After placing an order with us, your licences will be available until you’re ready to assign them to the specific learners in your organisation. This allows you to take advantage of our group discounts by purchasing your training ahead of time. Our eLearning Support Team will be in touch to request the details of the learners after you’ve placed your order.
Yes – If your order is over £250, simply choose the ‘Pay by Invoice’ method at the checkout. Our invoice terms are 14 days from the date of your order.
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Head over to our Free Trial page to get started.
Yes – We automatically generate a personalised certificate when you pass the course, this is available to download as a pdf from your eLearning account.
Yes, please get in contact to discuss. We can offer custom packages to suit any requirement.
After your order is confirmed, the eLearning Support Team will be in touch to organise access for you (or your colleague(s)). We aim to do this within 4 hours during business hours.
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For organisations buying in bulk, you’ll have the option to take out a multi-year subscription at the checkout, which means your one-year licence will renew automatically each year for the specified duration of the subscription.
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