Skip to content

Duty of Care

Duty of care is about always acting in the best interests of others and not acting or failing to act in ways that result in harm. All those working in health and social care have a duty of care to their patients and service users – and also to themselves, colleagues, employers and the public interest. Duty of care means always aiming to provide high quality care whilst working safely and competently.

This course looks at how duty of care is essential for safe practice, how staff can work through dilemmas and how comments and complaints can improve services.

Skills for Health's Duty of Care course
Duration: 1 hour approx.
CPD: 1 credit
Assessment Method: Multiple-choice
Certificate: PDF Certificate
Frameworks & Standards:
Course Provider: Skills for Health
Skills for Health logo

All health and care staff 

This course consists of the following modules:

  • Understanding What Duty of Care Means
  • Supporting Independence 
  • Handling Comments and Complaints 
  • Handling Adverse Events, Incidents, Errors and Near Misses 
  • Handling Confrontation and Dealing with Difficult Situations 

Upon completion of this course, learners will be able to:

  • Define ‘duty of care’
  • Explain how dilemmas may arise between the duty of care and an individual’s rights
  • Define the following terms: adverse events, incidents, errors and near misses
  • Briefly discuss how communication skills can be used to solve problems and reduce the likelihood or impact of confrontation
  • Describe how duty of care contributes to safe practice

The course is aligned with Care Certificate Standard 3: Duty of Care.

Learners will:

  • 3.1 Understand how duty of care contributes to safe practice
  • 3.2 Understand the support available for addressing dilemmas that may arise about duty of care
  • 3.3 Deal with comments and complaints
  • 3.4 Deal with incidents, errors and near misses
  • 3.5 Deal with confrontation and difficult situations


Yes – After placing an order with us, your licences will be available until you’re ready to assign them to the specific learners in your organisation. This allows you to take advantage of our group discounts by purchasing your training ahead of time. Our eLearning Support Team will be in touch to request the details of the learners after you’ve placed your order.

Yes – If your order is over £250, simply choose the ‘Pay by Invoice’ method at the checkout. Our invoice terms are 14 days from the date of your order.

Of course! – We offer a 30-day, no-obligation, free trial of our eLearning courses so you can ensure our content meets your needs.

The free trial is available for business customers looking to purchase eLearning on behalf of their organisation-only.

Head over to our Free Trial page to get started.

Yes – We automatically generate a personalised certificate when you pass the course, this is available to download as a pdf from your eLearning account.

Yes, please get in contact to discuss. We can offer custom packages to suit any requirement.

After your order is confirmed, the eLearning Support Team will be in touch to organise access for you (or your colleague(s)). We aim to do this within 4 hours during business hours.

Please check your junk folder for emails from

If you are using our LearnSpace LMS we will arrange training and provide access to our support portal so you can manage and assign training.

All of our courses come with access for one year. If you need to study the course annually, you’ll need to buy a licence each year.

For organisations buying in bulk, you’ll have the option to take out a multi-year subscription at the checkout, which means your one-year licence will renew automatically each year for the specified duration of the subscription.

Skills for Health has hundreds of course titles and also works with content partners, if you can’t see what you are looking for please get in contact and our expert team will source a suitable title to meet your need.

* Volume pricing applied at checkout.
x Duty of Care added to your basket

Get in touch to find out how we can help with your training needs

Join our newsletter

See our privacy policy for information on how we will use your data
Please login or register for an account
Example Volume Discounts

Actual discount applied at checkout

Quantity Price Per Item
10 £12.00
25 £11.28
50 £10.23
100 £9.02
250 £7.23
500 £5.96
1000 £4.80
2000 £3.81