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Person-Centred Approaches – Steps 1 and 2

The aim of the course is to enable staff to behave in a person-centred way, based on the person-centred approaches framework, which aims to distil best practice and to set out core, transferable behaviours, knowledge and skills. This course covers Step 1 and Step 2 learning outcomes of the framework. This course has been developed in partnership with Health Education England.

This eLearning supports the Person-Centred Approaches Framework, which was developed by Skills for Health, Skills for Care and NHS Health Education England. Both the Framework and this eLearning were created with input from people with experience of using health and social care services.

The scope of this eLearning is to introduce the behaviours, knowledge and skills for person-centred approaches, including the values, core communication and relationship building skills, engaging people and enabling and supporting people.

You will cover the core transferable behaviours, knowledge and skills for person-centred approaches, and see the application of these through the five stories. (Step 1 and Step 2 learning outcomes have colour-coded icons linked to each step).

The course includes a Learning Journal for you to document your thoughts and reflections on the person-centred approaches covered in the course. It can also be used to plan how you take your learning forward and put it into practice in your role.

Skills for Health's Person-Centred Approaches Step 1 and 2 course
Duration: 5 hours approx.
CPD: 5 credits
Assessment Method: Multiple-choice
Certificate: PDF Certificate
Frameworks & Standards:
Course Provider: Skills For Health
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This course is aimed at people working with people, families or communities in different services in the public, private and not for profit sectors.

This course is made up of the following modules:

  • Welcome to this eLearning
  • Introduction to Person-Centred Approaches
  • Values – The Building Blocks
  • Core Communication and Relationship Building Skills
  • Introducing the Stories
  • Tom and Sarah’s Story
  • Anam’s Story
  • Dave’s Story
  • Sam’s Story
  • Alex’s Story
  • Next Steps

Upon completion of this course, learners will be able to:

  • Explore person-centred approaches and why they are important. Components and examples of person-centred approaches are discussed alongside the benefits of working in this way.
  • Be aware of your own values, beliefs, prejudices, assumptions and stereotypes when working with people
  • Confidently demonstrate the core communication skills for relationship building and information gathering
  • View the demonstration of the principles, behaviours, knowledge and skills needed for person-centred approaches in the five stories


Yes – After placing an order with us, your licences will be available until you’re ready to assign them to the specific learners in your organisation. This allows you to take advantage of our group discounts by purchasing your training ahead of time. Our eLearning Support Team will be in touch to request the details of the learners after you’ve placed your order.

Yes – If your order is over £250, simply choose the ‘Pay by Invoice’ method at the checkout. Our invoice terms are 14 days from the date of your order.

Of course! – We offer a 30-day, no-obligation, free trial of our eLearning courses so you can ensure our content meets your needs.

The free trial is available for business customers looking to purchase eLearning on behalf of their organisation-only.

Head over to our Free Trial page to get started.

Yes – We automatically generate a personalised certificate when you pass the course, this is available to download as a pdf from your eLearning account.

Yes, please get in contact to discuss. We can offer custom packages to suit any requirement.

After your order is confirmed, the eLearning Support Team will be in touch to organise access for you (or your colleague(s)). We aim to do this within 4 hours during business hours.

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If you are using our LearnSpace LMS we will arrange training and provide access to our support portal so you can manage and assign training.

All of our courses come with access for one year. If you need to study the course annually, you’ll need to buy a licence each year.

For organisations buying in bulk, you’ll have the option to take out a multi-year subscription at the checkout, which means your one-year licence will renew automatically each year for the specified duration of the subscription.

Skills for Health has hundreds of course titles and also works with content partners, if you can’t see what you are looking for please get in contact and our expert team will source a suitable title to meet your need.

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